Shipping Policy

Last updated: September 10, 2026

Shipping Overview

We process and ship all orders from our warehouse in Germany. Our goal is to get your products to you as quickly and safely as possible.

Order Processing Time

Orders are processed within 1‑2 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an order confirmation email once your payment is confirmed, and a shipping notification with tracking information once your order has been dispatched.

Delivery Time

Standard delivery within the European Union takes 3‑11 business days from the date of dispatch, depending on your location and the carrier’s truck‑consolidation schedule for large furniture.

Please note: delivery times are estimates and do not include order processing time (1‑2 business days). Deliveries exclude weekends and official public holidays. During peak seasons (e.g., holiday periods), delivery may take longer than usual.

Shipping Costs & Destinations

Only orders shipped to the Czech Republic qualify for free shipping.

For all other countries, the shipping fee will be calculated automatically at the checkout page based on destination, package weight, and package dimensions.

All delivery times are estimates and may vary due to carrier delays, customs clearance, or local logistics conditions.

Customs, Duties & Taxes (EU Customers)

For EU customers, all prices displayed on our website include VAT (Value Added Tax) at the rate applicable in your country of residence. The price you pay at checkout is the final price — no additional VAT or customs duties apply for orders shipped within the EU.

For orders shipped to non-EU countries, customs duties, import taxes, and clearance fees may apply and are the responsibility of the recipient. Please check with your local customs authority before placing an order.

Tracking Your Order

Once your order is dispatched, you will receive an email with a tracking number and a link to track your shipment. You can also check the status of your order by logging into your account on browb.com.

If you have not received your order within 15 business days after receiving your dispatch confirmation, please contact us at support@browb.com.

Failed Delivery Attempts

If a delivery attempt fails and the carrier returns the package to us, we will contact you to arrange a redelivery. Additional shipping charges may apply for redelivery to certain areas.

Please ensure your delivery address and contact details are accurate and complete when placing your order. We are not responsible for orders lost due to incorrect or incomplete addresses provided by the buyer.

Contact Us

For any questions about your shipment or delivery, please contact us:
Email: support@browb.com
General Contact: contact@browb.com
Phone: +33 639982245

Delivery for large furniture items requires pre-delivery appointment by the carrier. The carrier will contact you by phone to arrange a suitable delivery time window before shipment arrives. Our standard delivery carrier is a reputable European parcel/logistics provider for furniture shipments.