Terms & Conditions

1. Information

  • Contact Phone: +33 639982245
  • Email: contact@browb.com
  • Customer Support: support@browb.com

2. Product Compliance

All products sold through browb.com are accompanied by valid CE test reports and CE certifications as required by applicable EU regulations. We only sell products that meet EU safety and compliance standards.

Note: We do not sell the following categories of products: balloons, toys for children under three years old, massage devices, medical-related products, beauty and skincare cosmetics, liquid products, food items, bulletproof/explosion-proof supplies, mine detectors, protective masks, sky lanterns, firearms and ammunition, various drugs, narcotics, medical products, and illegal products.

3. Ordering & Payment

By placing an order through our website, you agree to purchase the selected items at the prices displayed. All prices are shown in EUR (Euro) and include VAT (Value Added Tax) at the rate applicable in your country of residence within the EU. The price you see at checkout is the final price you pay — there are no hidden fees.

We accept various payment methods as displayed at checkout. Pricing errors are reserved: if a product is listed at an obviously incorrect price due to a technical or typographical error, we reserve the right to cancel the order and notify you before dispatch.

4. Shipping & Delivery

Shipping within the European Union is available to all 27 EU member states. Delivery times and costs vary by destination and are calculated at checkout.

Shipping costs are calculated automatically based on:

  • The destination country
  • The total weight of the package
  • The volumetric size of the package

The exact shipping fee is displayed on the checkout page before you confirm your order. Once your order is placed, no additional shipping fees, customs duties, or VAT will be added — the price shown at checkout is final.

We are not responsible for delays caused by customs clearance or circumstances beyond our control. Standard delivery within the EU takes 5–10 business days from the date of dispatch.

5. Right of Withdrawal (EU Consumers)

Under EU consumer protection law (Consumer Rights Directive 2011/83/EU), you have the right to withdraw from your purchase within 14 calendar days without giving any reason. The withdrawal period expires 14 days after the day you (or a third party designated by you) take physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision before the 14-day period expires. You may use the Model Withdrawal Form provided in our Returns & Refunds Policy, or simply send us a clear statement by email to support@browb.com.

Effects of withdrawal:

  • We will reimburse you for all payments received from you (including standard delivery costs) without undue delay and no later than 14 days from the day we receive your notice of withdrawal.
  • We may withhold the refund until we have received the goods back, or you have supplied evidence of having sent the goods back, whichever is earliest.
  • You must send the goods back to our return address (provided to you upon request) without undue delay and no later than 14 days after informing us of your withdrawal.
  • The direct cost of returning the goods is borne by you, except where the goods are defective, damaged, or incorrect.

The right of withdrawal does not apply to sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

6. Warranty & Returns

All products are covered by statutory warranty rights under applicable EU law, including a mandatory 2-year legal guarantee of conformity under Directive (EU) 2019/771. If a product is defective or not as described, you have the right to repair, replacement, or refund. Please contact our customer service at support@browb.com within 30 days of discovering the defect. For full details, please refer to our Warranty Policy.

7. Limitation of Liability

To the fullest extent permitted by law, browb.com and Fleuve Distribution shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or services. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under mandatory consumer-protection laws of the EU Member State in which you reside.

8. Intellectual Property

All content on this website, including text, images, logos, and product descriptions, is the property of browb.com or its affiliates and is protected by applicable intellectual property laws.

9. Data Protection & Privacy

We collect and process your personal data in accordance with our Privacy Policy and applicable data protection laws including the EU General Data Protection Regulation (GDPR). For details, please refer to our Privacy Policy.

12. Out-of-Court Dispute Resolution (ADR)

In accordance with Section 14 of Act No. 634/1992 Coll., on Consumer Protection, we hereby inform you that the Czech Trade Inspection Authority (Česká obchodní inspekce, “ČOI”) is the body competent for the out-of-court resolution of consumer disputes arising from purchase contracts or contracts for the provision of services offered, sold, provided or mediated by us. This information is an integral part of these Terms & Conditions.

Should a consumer dispute arise between us and a consumer under a purchase contract or a contract for the provision of services which cannot be resolved by mutual agreement, the consumer may submit a proposal for the out-of-court resolution of such dispute to the designated out-of-court consumer dispute resolution body:

  • Czech Trade Inspection Authority – Central Inspectorate, ADR Department (Česká obchodní inspekce – Ústřední inspektorát, oddělení ADR)
  • Address: Gorazdova 1969/24, 120 00 Prague 2, Czech Republic
  • Company ID (IČO): 000 20 869
  • E-mail: adr@coi.gov.cz
  • Website: https://coi.gov.cz/informace-o-adr/
  • ADR submission portal: https://adr.coi.cz/cs

If a dispute between us and a consumer cannot be settled directly between the parties, we will provide the information set out above in writing or on another durable medium (such as e-mail). We are obliged to cooperate with the Czech Trade Inspection Authority in the out-of-court resolution of consumer disputes, including responding to its requests within 15 working days.

In addition, consumers residing in the European Union may submit disputes arising from online purchase contracts to the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/. The European Consumer Centre (Evropské spotřebitelské centrum), with its seat at Štěpánská 567/15, 120 00 Prague 2, Czech Republic, website http://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No 524/2013 on online dispute resolution of consumer disputes.

The Seller is entitled to sell goods on the basis of its business licence. In the Czech Republic, trade licensing control is carried out, within its remit, by the relevant trade licensing authority, and the Czech Trade Inspection Authority supervises, within the defined scope, compliance with Act No. 634/1992 Coll., on Consumer Protection.

13. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

  • Email: contact@browb.com
  • Customer Support: support@browb.com
  • Phone: +33 639982245

14. Consumer Protection for Customers in the United Kingdom

This section applies exclusively to consumers resident in the United Kingdom. In the event of any conflict with other parts of these Terms, this section prevails for UK consumers to the extent required by UK law.

14.1 Your Statutory Rights (UK Consumer Rights Act 2015)

If you are a consumer in the United Kingdom, the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 protect your purchases made through browb.com. Nothing in these Terms limits or excludes any of your statutory rights under UK law.

All goods supplied to UK consumers must be of satisfactory quality, fit for purpose, and as described. If goods do not meet these requirements, you have the right to:

  • Repair or replacement — within 30 days of purchase, you may reject the goods and receive a full refund, or require repair or replacement;
  • Price reduction or final rejection — if a repair or replacement is not successful or not possible, you may require a price reduction or reject the goods and claim a refund.

14.2 Right to Cancel (14-Day Cooling-Off Period)

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 calendar days from the day you (or a person you nominate) receive the goods, without giving any reason.

To cancel, you must inform us clearly of your decision before the 14-day period ends — by email to support@browb.com or using our Returns & Refunds Policy. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days after we are informed of your cancellation. We may withhold the refund until we receive the returned goods or you provide evidence of having sent them back.

For hygiene-protected or sealed goods (if unsealed after delivery), the right to cancel does not apply.

14.3 Our Returns Address for UK Customers

Goods for return under UK consumer law must be sent to:

Fleuve Distribution
79 Rue de Patay, 75013 Paris, France

The direct cost of returning the goods is borne by you, except where the goods are faulty, not as described, or incorrect.

14.4 UK Dispute Resolution

If you have a complaint about a purchase made through browb.com, please contact us first at support@browb.com and we will seek to resolve it amicably. If your dispute is not resolved, UK consumers may:

  • Apply to the courts of England and Wales, Scotland, or Northern Ireland (as applicable to your residence) for resolution of consumer disputes; or
  • Use an approved UK Alternative Dispute Resolution (ADR) body, such as the Retail Ombudsman or the Financial Ombudsman Service (where applicable), subject to their terms of eligibility.

The UK left the European Union on 31 January 2020. UK consumers are not able to use the EU Online Dispute Resolution (ODR) platform at https://ec.europa.eu/consumers/odr/ for UK transactions. UK consumer disputes are instead governed by the provisions of this section and applicable UK law.

14.5 Governing Law for UK Consumers

For UK consumers, these Terms are governed by the law of England and Wales, without prejudice to the mandatory consumer-protection provisions of the law of the part of the United Kingdom in which you reside (England and Wales, Scotland, or Northern Ireland).

15. Consumer Protection for Customers in Germany

This section applies exclusively to consumers resident in Germany (Bundesrepublik Deutschland). In the event of any conflict with other parts of these Terms, this section prevails for German consumers to the extent required by German law.

15.1 Widerrufsrecht (Right of Withdrawal) — §§ 312g, 355 BGB

As a consumer in Germany, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason, in accordance with §§ 312g and 355 of the German Civil Code (Bürgerliches Gesetzbuch, BGB).

To exercise your right of withdrawal, you must send us a clear statement (for example by email to support@browb.com or using our withdrawal form) before the 14-day period expires. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we received your withdrawal notice. We may withhold the refund until we have received the returned goods or you provide proof of dispatch.

You bear the direct cost of returning the goods. The right of withdrawal does not apply to goods made to your specifications, clearly personalised, or to sealed goods that have been unsealed and are unsuitable for return due to health or hygiene reasons.

15.2 Gewährleistung (Statutory Warranty)

German consumers are entitled to the statutory rights of liability for defects under §§ 437, 439 ff. BGB. In addition to the EU-wide two-year legal guarantee of conformity, this includes:

  • A claim to repair (Nacherfüllung) or replacement of defective goods;
  • If repair or replacement fails, the right to reduce the price (Minderung) or withdraw from the contract (Rücktritt).

Defects that appear within 12 months of delivery are presumed to have existed at the time of delivery, in accordance with § 477 BGB.

15.3 Our Returns Address for German Customers

Fleuve Distribution
79 Rue de Patay, 75013 Paris, France

15.4 German Dispute Resolution (ADR / ODR)

We are willing to participate in out-of-court dispute resolution before a German consumer arbitration body. In accordance with the Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz, VSBG):

  • The competent out-of-court dispute resolution body is the Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, Germany — website: www.verbraucher-schlichter.de.
  • We are not obliged, but we are willing, to participate in dispute resolution proceedings before this body.
  • European consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.

As required by the EU Regulation 524/2013, we provide this link and our email address (support@browb.com) so that consumers can initiate a dispute through the ODR platform.

15.5 Governing Law for German Consumers

For German consumers, these Terms are governed by the law of the Federal Republic of Germany, without prejudice to the mandatory consumer-protection provisions of German law.

16. Consumer Protection for Customers in France

This section applies exclusively to consumers resident in France. In the event of any conflict with other parts of these Terms, this section prevails for French consumers to the extent required by French law.

16.1 Droit de Rétractation (Right of Withdrawal) — Code de la consommation, Art. L221-18

As a consumer in France, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason and without penalty, in accordance with Article L221-18 of the French Consumer Code (Code de la consommation).

To exercise this right, you must notify us (for example by email to support@browb.com or by using our withdrawal form) before the 14-day period expires. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we received your withdrawal notice. We may defer reimbursement until we have received the goods back or you provide proof of dispatch.

You bear the direct cost of returning the goods. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are unsuitable for return for hygiene or health reasons after being unsealed.

16.2 Garantie Légale de Conformité (Legal Conformity Guarantee)

French consumers benefit from the legal guarantee of conformity under Articles L217-3 and following of the French Consumer Code, in addition to the legal guarantee against hidden defects (garantie légale contre les vices cachés) under Articles 1641 and following of the French Civil Code. In the event of a lack of conformity or a hidden defect, you may choose between repair or replacement of the goods, or, where these are impossible or disproportionate, a price reduction or rescission of the contract.

16.3 Our Returns Address for French Customers

Fleuve Distribution
79 Rue de Patay, 75013 Paris, France

16.4 French Dispute Resolution (Médiation de la Consommation)

In accordance with Articles L611-1 and following of the French Consumer Code on amicable resolution of consumer disputes:

  • If your complaint is not resolved through our customer service (support@browb.com), you may, free of charge, refer the dispute to a consumer mediator (médiateur de la consommation) for amicable resolution.
  • European consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.
  • You retain the right to bring the dispute before a court in accordance with applicable French law.

16.5 Governing Law for French Consumers

For French consumers, these Terms are governed by the law of the French Republic, without prejudice to the mandatory consumer-protection provisions of French law.

17. Consumer Protection for Customers in Slovakia

This section applies exclusively to consumers resident in Slovakia (Slovenská republika). In the event of any conflict with other parts of these Terms, this section prevails for Slovak consumers to the extent required by Slovak law.

17.1 Právo na Odstúpenie (Right of Withdrawal) — § 7 zákona č. 102/2014 Z. z.

As a consumer in Slovakia, you have the right to withdraw from your purchase within 14 calendar days of receiving the goods, without giving any reason, in accordance with § 7 of Act No. 102/2014 Coll. on consumer protection in distance selling (zákon č. 102/2014 Z. z. o ochrane spotrebiteľa pri predaji na diaľku).

To exercise this right, you must notify us (for example by email to support@browb.com or by using our withdrawal form) before the 14-day period expires. We will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 days from the day we received your withdrawal notice. We may withhold the refund until we have received the returned goods or you provide proof of dispatch.

You bear the direct cost of returning the goods. The right of withdrawal does not apply to goods made to your specifications or clearly personalised, or to sealed goods unsuitable for return for health or hygiene reasons after being unsealed.

17.2 Zákonná Záruka (Statutory Warranty)

Slovak consumers are entitled to the statutory rights of liability for defects under § 499 and following of the Slovak Civil Code (Občiansky zákonník). This includes the right to repair or replacement of defective goods, and, where these are not possible, a price reduction or withdrawal from the contract. Defects appearing within 12 months of delivery are presumed to have existed at delivery.

17.3 Our Returns Address for Slovak Customers

Fleuve Distribution
79 Rue de Patay, 75013 Paris, France

17.4 Slovak Dispute Resolution (ADR)

In accordance with Act No. 391/2015 Coll. on alternative resolution of consumer disputes:

  • Slovak consumers may submit a proposal for out-of-court resolution of a consumer dispute to the Slovak Trade Inspection Authority (Slovenská obchodná inšpekcia, SOI), Odbor výkonu, so sídlom Bajkalská 21/A, 827 99 Bratislava, Slovakia — website: www.soi.sk.
  • European consumers may also use the European Commission’s Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/.

17.5 Governing Law for Slovak Consumers

For Slovak consumers, these Terms are governed by the law of the Slovak Republic, without prejudice to the mandatory consumer-protection provisions of Slovak law.